Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe.
Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently…
From KITT to Cobots: Driving the Future of Customer Experience
In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive,…
Forbes Names Laivly as One of Canada’s Best Startup Employers 2024
Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on…
The Changing Landscape of Email in Customer Experience
Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in…
Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers
Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…
Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions
Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…