Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe.
Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently…
How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It.
Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition…
From KITT to Cobots: Driving the Future of Customer Experience
In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive,…
The Changing Landscape of Email in Customer Experience
Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in…
Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions
Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…
3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs
Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…