Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation SolutionsLaivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article…
Should You Be Concerned About Sentient AI?“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…
What Star Wars Teaches Us About Robot AIIn honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…
2021 AI TrendsWith 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
Artificial Intelligence in the Remote Workforce2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent…
Adapting To The Digital WorkforceThe future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is…
Explainable AIOur recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming…
Avoiding AI BiasCan artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past,…