Automation

The Changing Landscape of Email in Customer Experience

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in…

Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…

How Attended AI Can Be Used to Help Improve the Customer Appeasement Process

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…

Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…

3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs

Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…

Do Customers Really Prefer Self-Service Automation?

The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…

Attended AI for Contact Centers: A Secret Weapon

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…

2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…